1. Transfer of a relative in case of hospitalization.
In case of hospitalization expected to last more than ten calendar days a round trip economy class plane ticket will be available to a person designated by the user, departing from the insured permanent city of residence in order to join the user.
Limited to one event.
2. Acomodations for a relative in case of hospitalization
In case of hospitalization caused by an accident or illness expected to last more than five days, the lodging expenses of the person designated by the user will be managed.
This benefit is limited to USD$200.00 per day, for 15 (fifteen) consecutive calendar days.
Limited to 1 event.
3. Acomodations for a relative during insured recovery
If after immediately being discharged from the hospital a recovery period has being prescribed by the local doctor and Iké Asistencia medical team, all expenses necessary for the extension of stay in a hotel selected by the insured will be arranged.
This benefit is limited to $ 200.00 per day for 15 (fifteen) consecutive calendar days.
Limited to one event.
By request of the insured specialized assistance and related information shall be provided on the following:
ASSISTANCE IN LIFE & STYLE
NOTE: All services are with charge to the insured and Concierge services does not charge fee to the primary holder for performing their services.
Concierge exclusions to provide a service:
The concierge cannot guarantee the insured to provide the service required in any of the following situations:
5. Transmission of urgent messages.
At the request of the insured in case of an emergency urgent messages are transmitted.
6. Deceased repatriation.
In the case of a insured deceased, Iké Aasistencia will arrange all necessary documentation, and cover the costs for:
Transfer the body or ashes to the place of burial at the residence address of the insured, for an amount of up to USD$5,000.00 and must be coordinated by Iké Asistencia. No refunds.
Limited to one event.
7. Discount network.
In case the User requires it, the telephone coordinators of IKÉ ASISTENCIA will provide information about the discount network from 10% to 50% in more than 8,000 affiliated establishments nationwide
No limit of events
8. Ground ambulance.
If the insured has an accident or serious illness that causes injury or trauma that needs hospitalization determined by Iké Asistencia medical team and the treating doctor; Iké Asistencia will arrange and cover the cost of moving the user to the closest or specialized hospital by ground ambulance.
If necessary such transfer will be done under medical supervision.
Limited to 1 emergency event.
9. Air Ambulance.
If the insured has an accident or serious illness that causes injury or trauma that needs hospitalization determined by Iké Asistencia medical team and the treating doctor; Iké Asistencia will arrange and cover the cost of air transportation moving the user to the closest or specialized hospital by ground ambulance.
If necessary for medical reasons such transfer will be done under medical supervision. The arrangements must be done by Iké Asistencia.
Limited to 2 events per emergency during the term of the program up to $ 10,000.00 USD.
10. Medical Visits.
When the user can not move to medical consultation and the situation can be resolved in his hotel room by a physician without requiring medical care in an emergency room, we will proceed to send a doctor to your room, subject to medical assessment and availability of Iké Asistencia medical network.
Limit 1 event at no cost to the insured. From the second event onwards, the user must pay the appropriate fee for each visit, directly to the physician who is providing the service.
11 . Medical consultation by telephone.
When you need medical assistance, Iké Asistencia’s team, will advise on how to proceed, without making a diagnosis. At the insured request and all charges covered by the insured Iké Asistencia’s medical team will provide the means and equipment required to obtain a diagnosis, either: (i) through home visits by a physician or (ii) making an appointment with a doctor in his office or in a hospital.
Assistance will be provided on request of the insured, information regarding the substances contained in medicines as well the information that is available in the VADEMÉCUM.
All expenses incurred will be the responsibility of the insured and the assistance will have no liability with respect to the service received from the aforementioned companies.
12. Assistance for dental urgency.
IKÉ ASISTENCIA will provide, at the request of the User, an emergency consultation at the network office closest to your home
Limited to 2 (two) events up to 3,000 MXN
13. Drag crane.
In the event of a breakdown or mechanical failure to the vehicle user, request crawling service crane with a maximum amount of 100 (one hundred) kilometers per event.
Towing services where the vehicle can not drive due to the damage caused by extraordinary natural phenomena such as flood, earthquake, volcanic eruption and cyclonic storm is excluded.
For towing in the case of vans and pick ups of up to 3.5 tonnes, the user must cover the costs generated by making loading and / or unloading necessary to put in a position to move the vehicle.
Limited to one event.
14. Road Assistance
In the event of a breakdown or mechanical failure to the vehicle user, request sending qualified personnel to resolve issues such as:
The following vehicles are excluded from the provision of these services:
The provider does not cover booths, maneuvers, abanderamientos and waiting time.
The user must be present at all times while the drag and / or assistance is made.
15 Taxi shipping.
IKÉ ASISTENCA will coordinate the delivery of a taxi to the User in case of emergency.
Limited to 1 event up to $ 1,300.00 (one thousand three hundred pesos 00/100 MXN).
16. Accidental Death.
If during the term of the respective certificate and as a result of a covered accident suffered by the Insured ends in his death. At the time of the occurrence of the accident or within the next 90 days, the Company will pay the designated beneficiary, or the legal succession of the insured, the sum contracted for this coverage, same as shown in the table of benefits according to the type of contracted plan.
If the insured is under 12 years old this coverage will only operate as reimbursement for funeral expenses due to a Covered Accident with a limit of 60 days of minimum daily wage at Mexico Cityt.
Insured Amount $150,000.00 MXP
17. Medical expenses due to accident or Illness
The Company shall indemnify the insured for medical expenses incurred, within the term of coverage for services and / or required medical and surgical materials when the Insured suffers an accident and / or illness covered by traveling, only if first expenditure is made within ten (10) days following the date of the covered accident or illness.
The maximum amount of payment that the company will make for each covered accident or illness, shall not exceed the amount contracted by the insured for the same coverage as shown in the table of benefits.
Covered medical expenses will be considered, those incurred by the Insured for medical or surgical treatment for the following items:
18. Funeral assistance by accident
IKÉ ASISTENCIA through its network of providers will coordinate the funeral assistance:
Payment of funeral expenses derived from death by accident
Amount with covers $ 25,000.00 (twenty-five thousand pesos 00/100 MXN)
Basic funeral services will be provided through the network and IKÉ ASISTENCIA providers to access the service. The following documentation must be submitted:
Minutes of the MP
The funeral service includes:
No refund or expense is applied, in any case, everything must be paid directly and must be requested within 24 hours after the User's death.
IKÉ ASISTENCIA is not responsible for the provision of the service in the following cases:
When an international action by the user results in the commission of a crime
When the User or family representative does not provide truthful and timely information that due to its nature does not allow the event to be duly attended to or it may incur false declarations.
When the User or family representative does not prove to be the owner or beneficiary of the program.
When the user or family representative fails to comply with any of the objections indicated in these general conditions.
When at the time of contracting the service directly or through a third party is under 18 years and over 64 (sixty-four years) years.
Also excluded are assistance situations that are a direct or indirect consequence of: Acts of war, invasion, acts of enemies, foreign hostilities (whether war has been declared or not), rebellion, civil war, insurrection, self-harm or participation of the User in criminal acts. international homicide, suicide or illnesses and injuries resulting from attempted suicide; the participations of the User in combats, races, competitions or automobile or motorcycle exhibitions; accidents in air taxis or aircraft that do not belong to a commercial line legally established and consigned for the regular service of passenger transport, mental illness or alignment; any type of accident or illness caused by nuclear radiation; Disease or pathological states produced by the intentional ingestion or administration of toxic (drugs), narcotics or by the use of medications without a prescription; Sovereign injuries or illnesses in the exercise of extremis sports, such as mountaineering, diving, swimming with sharks and parachuting.
The auto-bus service is subject to availability, transfers outside the city are not covered.
Does not cover embalming unless required by law. Does not include niches or pit. Service to the terms and conditions of the providers as well as the availability, surplus and / or additional services shall be covered by the family members.
19. ELECTRONIC APPLICATION FOR SMART PHONES AND CELL PHONES (APP)
The client can download the App to request the assistance contained in his program, he will have the possibility of locating the Xcaret parks through geolocation as well as the services, fees and important information of the different parks.